FAQs

What extra fees are there besides the monthly rental rate?
NONE, absolutely no hidden fees.  No administrative fees, no deposits.  No fees to pay by credit or debit card.  No fees to use the online payment option.

What are your hours? 
All facilities operate 24/7, 365 days of the year.  You will be able to speak to a property manager 365 days of the year.   The property manager is available from 7 am until 11pm, 7 days a week, every day of the year.

Do I have to sign a long term lease? 
No, all of our leases are month-to-month. You are never obligated to more than one month at a time, even if you move in on a multi-month special.

How quickly can I move in?
Immediately!  Call for immediate move-in information.

How much personal information will I have to give before getting a quote?
None.  Unless you need help figuring out which size unit you need, you will get an immediate quote.

Why do all of the other storage facilities have the $1 move in special? 
Most likely you will have to sign a longer term contract other than the month to month contract we offer.  Ask the other storage facilities if during month #2 you will have to pay additional fees that they “waived” during your first month.  Also, be sure to ask the other storage facilities how long they will guarantee your move-in rate.  We will not increase your move-in rate for a minimum of 1 year, regardless of the move-in special at the time.

How long do you guarantee the rate I move in with? 
We guarantee your rate for a minimum of 1 year.

Do I need a credit card to reserve a unit? 
No, we will hold a unit for you for 24 hours after you make the reservation with us.  We only need your name and phone number to reserve a unit.

What am I not allowed to store? 
Hazardous materials, explosives, or any flammable, odorous, noxious, corrosive, hazardous or pollutant materials or any other goods in the space which would cause danger or nuisance to the space of facility.  See lease for full details.

What is the best way to pack a unit? 
Larger and more infrequently used items should go in the back of the unit.  Remember to keep a walkway in the center of your unit to more easily access items.  Always keep items labeled and a list of items stored.  A photo outside of each box will allow you to “see” what is inside.

Where do I mail my payment?
PO Box 16982
Chesapeake, VA 23328

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